phjolly Privacy Policy

📄1. Introduction

phjolly ("phjolly," "we," "us," "our") is committed to protecting the privacy and personal data of every individual who visits, registers with, or uses the phjolly online casino and sports betting platform at https://phjolly.vip (the "Platform"). This Privacy Policy ("Policy") describes our practices regarding the collection, use, storage, disclosure, and protection of your personal information.

This Policy applies to all users of the phjolly Platform, including registered members, visitors who browse without registering, and individuals who contact our customer support team. It covers all personal data processed by phjolly in connection with the Platform, regardless of the device or channel through which you access it.

By accessing the Platform or creating a phjolly account, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please do not use the Platform.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which form part of your agreement with phjolly.

🏢2. Data Controller

phjolly is the data controller responsible for your personal data collected through the Platform. As data controller, phjolly determines the purposes and means of processing your personal data and is accountable for ensuring that such processing complies with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

phjolly has designated a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data protection laws. You may contact our DPO at any time using the contact details provided in Section 14 of this Policy.

📋3. Personal Data We Collect

3.1 Data You Provide Directly

When you register for a phjolly account, use our services, or contact our support team, you may provide us with the following categories of personal data:

Category	Examples	When Collected
Identity Data	Full legal name, date of birth, gender, nationality	Registration & KYC
Contact Data	Email address, Philippine mobile number, home address	Registration
Verification Data	Government-issued ID (passport, driver's licence, UMID, PhilHealth ID, SSS ID), selfie photos	KYC verification
Financial Data	GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank), card details (Visa, Mastercard)	Deposits & withdrawals
Account Data	Username, password (hashed), account preferences, communication preferences	Registration & account use
Support Data	Chat transcripts, email correspondence, complaint records	Customer support interactions

3.2 Data Collected Automatically

When you access the phjolly Platform, we automatically collect certain technical and behavioural data, including:

• Device & Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers;
• Usage Data: Pages visited, games played, session duration, click patterns, search queries within the Platform, and features accessed;
• Transaction Data: Deposit and withdrawal history, bet history, game results, bonus usage, and account balance history;
• Location Data: General geographic location derived from your IP address (country and city level only; phjolly does not collect precise GPS location data);
• Cookie Data: Information collected via cookies and similar tracking technologies as described in Section 7 of this Policy.

3.3 Data from Third Parties

phjolly may receive personal data about you from third parties in limited circumstances, including:

• Identity verification service providers used to validate your government-issued ID during KYC;
• Payment processors (such as GCash and PayMaya) who confirm the status of your transactions;
• Fraud prevention and anti-money laundering screening services;
• Responsible gaming databases, where you have registered a self-exclusion that phjolly is required to honour.

🎯4. How We Use Your Personal Data

phjolly uses your personal data only for the purposes described in this Policy. The primary purposes for which we process your data are:

• Account Management: To create, maintain, and administer your phjolly account, including processing your registration, verifying your identity, and managing your account settings;
• Service Delivery: To provide you with access to phjolly's games, sports betting, promotions, and all other Platform features;
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, ShopeePay, Visa, and Mastercard, and to maintain accurate financial records;
• Legal Compliance: To comply with our obligations under Philippine law, including the Data Privacy Act, Anti-Money Laundering Act (AMLA), and PAGCOR regulatory requirements, including KYC and transaction monitoring;
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, underage gambling, and other prohibited conduct on the Platform;
• Responsible Gaming: To monitor gaming behaviour for signs of problem gambling and to administer responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion;
• Customer Support: To respond to your enquiries, resolve complaints, and provide technical assistance;
• Platform Improvement: To analyse usage patterns, conduct research, and improve the performance, features, and user experience of the phjolly Platform;
• Marketing Communications: To send you promotional offers, bonus notifications, and news about phjolly — but only where you have given your explicit consent to receive such communications. You may withdraw this consent at any time.

⚖️5. Legal Basis for Processing

phjolly processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing required to perform our contract with you — i.e., to operate your phjolly account and deliver the services you have signed up for;
• Legal Obligation: Processing required to comply with Philippine law, including PAGCOR regulations, AMLA obligations, and NPC requirements;
• Legitimate Interests: Processing necessary for phjolly's legitimate business interests, such as fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights;
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

🤝6. Data Sharing & Disclosure

6.1 Service Providers

phjolly shares personal data with carefully selected third-party service providers who assist us in operating the Platform. These include payment processors, identity verification providers, cloud hosting providers, customer support software vendors, and fraud detection services. All service providers are contractually bound to process your data only on phjolly's instructions and in accordance with applicable data protection law.

6.2 Regulatory & Legal Disclosure

phjolly may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, or courts of competent jurisdiction where required to do so by Philippine law, court order, or regulatory directive. phjolly will notify you of such disclosures where legally permitted to do so.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of phjolly's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.

6.4 No Sale of Data

phjolly does not sell, rent, lease, or otherwise commercially exploit your personal data to third-party advertisers, data brokers, or marketing companies. Full stop.

🍪7. Cookies & Tracking Technologies

phjolly uses cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve the Platform. The categories of cookies we use are:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session cookies that keep you logged in to your phjolly account. These cannot be disabled.
• Performance Cookies: Collect anonymised data about how visitors use the Platform (e.g., which pages are visited most, error messages encountered). This helps us improve Platform performance.
• Functionality Cookies: Remember your preferences such as language settings, preferred game categories, and display options to personalise your phjolly experience.
• Analytics Cookies: Used to understand aggregate user behaviour on the Platform. Data collected is anonymised and used solely for internal analytics purposes.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the phjolly Platform.

🗓️8. Data Retention

phjolly retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. Our standard retention periods are:

• Account Data: Retained for the duration of your account and for five (5) years following account closure, in compliance with PAGCOR and AMLA record-keeping requirements;
• Transaction & Financial Records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act;
• KYC & Identity Documents: Retained for five (5) years following account closure or the completion of the relevant transaction;
• Customer Support Records: Retained for three (3) years from the date of the interaction;
• Marketing Consent Records: Retained until you withdraw consent, plus one (1) year thereafter as evidence of prior consent.

Upon expiry of the applicable retention period, phjolly will securely delete or anonymise your personal data in accordance with our data disposal procedures.

✋9. Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by phjolly:

To exercise any of the above rights, please contact our Data Protection Officer at [email protected]. phjolly will respond to all verified data subject requests within thirty (30) days. We may need to verify your identity before processing your request.

🛡️10. Data Security

phjolly implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and phjolly's servers;
• AES-256 encryption for sensitive data stored at rest, including payment details and identity documents;
• Multi-factor authentication (MFA) for access to internal systems containing personal data;
• Role-based access controls ensuring that personal data is accessible only to authorised personnel with a legitimate need;
• Regular security audits, penetration testing, and vulnerability assessments conducted by independent security professionals;
• Incident response procedures to detect, contain, and report data breaches in accordance with NPC notification requirements.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, phjolly will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, and will notify affected individuals without undue delay where required by law.

👶11. Children's Privacy

The phjolly Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. phjolly does not knowingly collect personal data from individuals under the age of 21. If phjolly becomes aware that personal data has been collected from a person under 21, we will immediately delete that data and close the associated account.

If you are a parent or guardian and believe that your child has provided personal data to phjolly, please contact us immediately at [email protected] so that we can take appropriate action.

🔗12. Third-Party Links

The phjolly Platform may contain links to third-party websites or services (for example, payment provider portals). This Privacy Policy applies solely to the phjolly Platform. phjolly is not responsible for the privacy practices of third-party websites and encourages you to review the privacy policies of any third-party sites you visit.

🔄13. Changes to This Privacy Policy

phjolly reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, phjolly will notify registered members via email and/or a prominent notice on the Platform. The revised Policy will display an updated "Last Updated" date at the top of this page.

Your continued use of the phjolly Platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically.

📬14. Contact & Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or phjolly's data processing practices, please contact our Data Protection Officer:

• Email: [email protected]
• Live Chat: Available 24/7 on the phjolly Platform
• Response Time: Within 30 days for written requests

If you are not satisfied with phjolly's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.